Terms and Conditions

Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order online, you don’t receive an email confirmation within 24 hours please contact us immediately at +91-7555385689 or email contact@housegalleryart.com . Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order.

If, after 24 hours, you wish to make any changes with respect to any of the items in your order, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, your order will be processed as originally requested. Orders should not be considered changed, unless you receive a confirmation email from House Gallery Art acceptance of the changes you requested. Upon receiving this email confirmation, you will be required to reply to the change order to verify your changes. 

RETURNS AND EXCHANGES FOR CUSTOM ORDERS, PERSONALIZED ITEMS, LIMITED EDITION ITEMS:

It is really important to us at House Gallery Art, Inc. that you are satisfied with your orders; however, we take pride in sourcing items that are not mass-produced, and for this reason, certain items are, unfortunately, nonreturnable. Nonreturnable items include (but are not limited to):

1.         Personalized or monogrammed items
2.         “Limited Edition” pieces
3.          Items for which you selected a finish or fabric choice.
4.          Handcrafted and custom made orders

Please refer to each item’s individual detail product page to see if the item is nonreturnable. This will be detailed in the “shipping and return policies” tab of each product page.

If you are at all uncertain as to whether what you are ordering is non returnable and/or non refundable, please contact us at +91-7555385689  or email contact@housegalleryart.com.

Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order you don’t receive an email confirmation please contact us immediately at +91-7555385689 or email contact@housegalleryart.com. Upon receiving your order confirmation please review all aspects of the order for data accuracy.

CANCELLING AN ORDER:

If, after 24 hours, you wish to make any changes with respect to any of the items in your order, we will attempt to make the change with the manufacturer. If the order cannot be changed with the manufacturer, your order will be processed as originally requested. Orders should not be considered changed unless you receive a confirmation email from House Gallery Art outlining acceptance of the changes you requested. Upon receiving this email confirmation, you will be required to reply to the change order to verify your changes. 

You have 24 hours from the date your order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours, your custom orders are nonrefundable. House Gallery Art is unable to process any cancellations once the items have been picked for shipping.

RETURN POLICY:

As mentioned above, because many of our items are custom ordered from our artisans just for you, they are neither returnable nor exchangeable. However if you would like to exchange or return an item purchased that does not fall into this category, you will need to request a Return Authorization (RA) number. If you are unsure as the return policy of the item you are interested in purchasing please call us at +91-7555385689 or email contact@housegalleryart.com.

To return or exchange an item, you will need to request a return authorization (RA) number.

I.      Please go to the contact us form

II.     Next to Reason for Contact select “Return” in the drop down

III.    Reference your Order # in the Order # field

IV.     Ensure that your contact information is correct,

V.      Specify a reason for the return in Comments section.

After receiving your request, we will review the information and forward via email an RA number and instructions for returning the item.

Please note that if you ship an item back to one of our manufacturers without a return authorization number, the item will be returned to you and you will be responsible for any shipping fees that apply.

Please do not return items to our Illinois address. Items sent to our Illinois address will not be accepted and will be returned to you. Instead, all items must be returned to the address we supply to you  n their original – unused- condition and in its original packaging. Be sure to pack your item exactly the way you received it to prevent any damages. If the item is damaged during transit, many of our manufactures will not give you credited back for the return. Accordingly, we recommend using an insured carrier. You are responsible for all shipping, additional freight/delivery surcharges and duties when returning items. Return shipping and re-stocking fees may apply and shipping charges are nonrefundable (with the exception of returns of merchandise which you initially received in damaged or defective condition).

In every case, proof of purchase is required for a refund. Upon receipt, your item will be inspected, and exchanges, credits and refunds if applicable, will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state laws.

Once the returned product is received it will be inspected. ONLY when the item(s) are received in perfect condition at the provided address with a Return Authorization (RA) number provided by House Gallery Art, Inc, will your return be processed.

Restock Fee: A restocking charge may be applied to some returns. This varies from artisan to artisan, so please review the individual product detail pages for information.  If your return is subject to a restocking fee, this fee will be deducted from your refund.

Return Payment Processing: When your refund is processed it will be credited back to your original method of payment. Please allow a reasonable period of time for the processing of your return.  Your issuing bank may take an additional billing cycle to apply the credit to your card.

Returning Items That Qualified For Free Shipping:
We offer free shipping on many of our items. If for any reason you need to return an item with free shipping, your refund will be based on the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. Additional delivery surcharges or freight fees may apply for heavy or oversized items.

If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost.

DAMAGES AND MANUFACTURER DEFECTS:

There are some things that are beyond our control and, sometimes, damage occurs during transit and/or manufacturing. Our manufacturers and carriers tell us that they handle your pieces with great care but it is important to understand that from time to time damages do occur. So when you receive an item, please take time to inspect it carefully for any damage that may have occurred in transit or may be a result of a manufacturer’s defect and contact us immediately by email at contact@housegalleryart.comWe will do our best to assist you in processing any damaged items.

Claims for damaged items must be made to House Gallery Art within 24 hours of receipt of the item. While we want you to be completely satisfied with your purchase, some of our manufacturers unfortunately will reject claims made after the 24 hour window and will refuse to accept the return of any damaged item.

In addition, you should know that sometimes pictures of the packaging in which you received the damaged item also  may be required by the carrier and/or the manufacturer. So it is suggested that you keep the original boxes and packaging the items came in. (this includes the Fed Ex, UPS, USPS or other box the item(s) arrived in.)

Occasionally glass and mirrored items get damaged during shipment. House Gallery Art, Inc. and the manufacturer reserve the right to replace the glass or mirror. In these cases, you can contact us at contact@housegalleryart.com.

Many of our products are hand painted, antiqued, weathered, and distressed. These products, particularly wood and ceramic products, have many character differences, including but not limited to inclusions, grains, and knots. Therefore, natural variations do occur and should be expected and are not considered damaged or defective. Also, because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen.

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